An Update from Our Hospital on COVID-19

To help prevent the spread of coronavirus, protect our employees, and to continue servicing our clients, we’ve tailored our protocols to help us navigate during these uncertain times.

TeleHealth Consultations

We have been providing our clients with these remote consultations with great feedback. Our College and licensing body had temporarily relaxed our limitations on prescribing and dispensing medication, in order to still be able to care for our patients during this time. This allows us to treat conditions that we wouldn’t otherwise be able to treat via telemedicine, such as ear infections, allergies, urinary tract infections, flea and tick medications, etc. If you’re interested in this service, please visit our website at: www.georgianbayveterinaryhospital.com to register.

Curbside Care

If your pet’s condition cannot be managed by a TeleHealth consultation, we can still see your pet in hospital. We have however moved to “curbside care” to limit physical contact and maintain to social distancing guidelines. When you arrive at the hospital we ask that you call us and notify us of your arrival. One of our team members will come and get your pet. Please have dogs on long leashes and cats in carriers to facilitate social distancing. We will be wearing personal protective equipment, such as gowns, gloves, and facemasks. We are also screening clients to determine risk level (history of travel, clinical signs, etc.) prior to booking the appointment. After the Veterinarian performs your pet’s exam, they will call to discuss a treatment plan with you.

Food and Prescriptions

If you require food and/or prescription refills please call the clinic and select option 2. Leave a message for our team and we will place your order and return your call. We are limiting orders to a one month supply of food and medication per patient. This is necessary to ensure that all of our pets are taken care of as there have been supply issues with the distribution chain. The more notice you can give us the better – ideally 10-14 business days.

To further improve this process and help ensure your pet is taken care of, we are now offering automatic re-ordering on food and chronic medications. If you are interested in this service, please follow the above steps and let us know in your message that you are interested.

Payment

We require payment by credit card or e-transfer, to reduce the chance of spread of disease.

Hours

We have reduced our hours temporarily and no longer have evening hours. Our current hours are 8-5 Mon to Fri.

Client Education

Worried about COVID-19 and your pet? Stay up to date with current facts and figures about what this means for us and our furry family members. Dr. Scott Weese from the Ontario Veterinary College. - www.wormsandgermsblog.com College of Veterinarians of Ontario – www.cvo.org

We sincerely appreciate your understanding and support during this difficult time.